General information
If you wish to return your order or part of it, you have 14 days from receipt of the goods to do so. To exercise your right of withdrawal, we require a clear statement by post, email or fax. You are also welcome to use the model withdrawal form, which you can find here. On this page, you will also find our withdrawal policy, including the withdrawal instructions.
Information on returns
If you wish to return the goods to us, please ensure they are properly packaged so that they are not damaged or soiled during transit. It is best to use the original packaging, including all accessories and packaging materials. However, if you no longer have this to hand, please provide alternative protective packaging to prevent damage during transit. To help us process your return more easily and quickly, please enclose a completed returns form. You can download this here. Please note that you are responsible for the cost of the return postage. Parcels sent carriage forward will not be accepted under any circumstances.
Information on refunds of the purchase price
Once you have cancelled the contract of sale in accordance with the rules and within the specified time limit, and we have received the goods you have returned, we will first check the condition of the returned goods for any faults or damage. If all returned items are in perfect condition, we will immediately arrange for the purchase price to be refunded.
If your goods are faulty or damaged, please contact our customer service team immediately. We are, of course, also available to answer any other questions you may have regarding returns. You can contact customer service by telephone on +41 78 3330864 or by email at info@erwin-fritz.ch.